Services
Services
Kapstone has worked many variations of help/service desks. In every case we have improved performance, increased SLAs and increased customer satisfaction. We have provided Tier 1 to Tier 3 support in a variety of COTS and GOTS environments. We have specialized in VIP Support, building systems to accommodate special requests, bi-lingual environments and report development. Additionally, we have supported software testing; providing feedback to the developers enabling them to implement changes for better functionality.
We provide training to customers where needed reducing the necessity for return calls. Kapstone has, through innovation and an effort dedicated to the mission, increased customer satisfaction on all of our contracts.
Field Support
Comprehensive Technology services supporting your mission. Proven best practices and processes.
Kapstone provides desktop support for a multi-location customer. We provide an emphasis on remote resolution where possible. Skilled in not only PC and MAC hardware and software support, but also support for mobile devices.
Management
Proven Excellence in mission and goal-oriented Program Management.
With extensive Program Management experience across all aspects of Information Technology, Kapstone has managed opportunities as small as a two person to as large as a 400 person project. We have implemented new projects putting into place processes and procedures, written SOPs and managed knowledge bases. Our experience encompasses one-location opportunities as well as multi-location opportunities. We specialize in process improvement with experience evaluating current situations, assessing areas for improvement factors, recommending and implementing those changes. Kapstone utilizes the PMI standards and in doing so has increased SLAs, decreased budgets and improved overall efficiencies.
Kapstone has also transitioned a variety of government contracts ranging in size, scope and number of locations. In addition, we’ve assessed and improved processes during transition allowing for immediate positive movement. Kapstone manages staffing, budgets, assets and deadlines successfully ever aware of a transition's impact on the agency mission. We have designed special projects to work with the incumbent to transition data mitigating risk for the customer.
Development
Our software engineers are accomplished at working within the agile development methodology framework and are proven experts at providing mission and business application/tool development offering in-depth understanding that not only produces the product desire but enhances overall customer experience.
Codes
541519
Other Computer Related Services
541611
Administrative Management and General Management Consulting Services
541618
Other Management Consulting
541690
Other Scientific and Technical Consulting
541990
All Other Professional, Scientific and Technical Services
561110
Office Administrative Services
Vehicles
FAA eFast
GSA Schedule 70 Contract #- 47QTCA20D008S
Certifications
Services
Kapstone has worked many variations of help/service desks. In every case we have improved performance, increased SLAs and increased customer satisfaction. We have provided Tier 1 to Tier 3 support in a variety of COTS and GOTS environments. We have specialized in VIP Support, building systems to accommodate special requests, bi-lingual environments and report development. Additionally, we have supported software testing; providing feedback to the developers enabling them to implement changes for better functionality.
We provide training to customers where needed reducing the necessity for return calls. Kapstone has, through innovation and an effort dedicated to the mission, increased customer satisfaction on all of our contracts.
Field Support
Comprehensive Technology services supporting your mission. Proven best practices and processes.
Kapstone provides desktop support for a multi-location customer. We provide an emphasis on remote resolution where possible. Skilled in not only PC and MAC hardware and software support, but also support for mobile devices.
Management
Proven Excellence in mission and goal-oriented Program Management.
With extensive Program Management experience across all aspects of Information Technology, Kapstone has managed opportunities as small as a two person to as large as a 400 person project. We have implemented new projects putting into place processes and procedures, written SOPs and managed knowledge bases. Our experience encompasses one-location opportunities as well as multi-location opportunities. We specialize in process improvement with experience evaluating current situations, assessing areas for improvement factors, recommending and implementing those changes. Kapstone utilizes the PMI standards and in doing so has increased SLAs, decreased budgets and improved overall efficiencies.
Kapstone has also transitioned a variety of government contracts ranging in size, scope and number of locations. In addition, we’ve assessed and improved processes during transition allowing for immediate positive movement. Kapstone manages staffing, budgets, assets and deadlines successfully ever aware of a transition's impact on the agency mission. We have designed special projects to work with the incumbent to transition data mitigating risk for the customer.
Development
Our software engineers are accomplished at working within the agile development methodology framework and are proven experts at providing mission and business application/tool development offering in-depth understanding that not only produces the product desire but enhances overall customer experience.
Codes
541519
Other Computer Related Services
541611
Administrative Management and General Management Consulting Services
541618
Other Management Consulting
541690
Other Scientific and Technical Consulting
541990
All Other Professional, Scientific and Technical Services
561110
Office Administrative Services
Vehicles
FAA eFast
IT Schedule 70
Certifications
Contact Us
12020 Sunrise Valley Drive #100, Reston, VA 20191-3429
Phone: 703.968.2766 | Fax: 703.870.7266
