Reports to:  Contract Manager and Kapstone Team Lead

REQUIREMENT: Must be a U.S. Citizen

Reports to:  Contract Manager and Kapstone Team Lead

REQUIREMENT: Must be a U.S. Citizen

Job Description and Summary

The System Administrator shall perform Tier 2-4 services working directly with the Service Desk and Field Service Engineers to ensure service levels are achieved.  The qualified candidate will perform the following:

Responsibilities & Duties

• Administer local servers and accounts
• Provide support for File and Print Servers
• Install patches and releases
• Perform routine maintenance
• Server health checks
• Server monitoring and reporting
• Recover and restore data
• Microsoft (MS) Windows Server Administration
• MS SQL server administration
• Daily maintenance and backups of servers
• Install operating system patches, upgrades, restores, etc.
• Install application Software patches as needed
• Complete backups and data retention of CLAIMS 4 Workflow Servers
• Complete backup and data retention for Resource servers at the sites
• Learning Management Services (LMS) Account Remediation
• HW and OS Support for Application Support Center (ASC) Management Server at HQ
• Control access to and remediate HW failures in HQ Server Rooms
• Maintain Emergency Shutdown and Restoration procedures for HQ Server Rooms
• General maintenance and control of USCIS Server Rooms
• Provide after-hours cell phone and on-call support to respond to local network outages

Qualifications & Skills

Mandatory:

• US Citizen
• High School Diploma or equivalent
• 5 years relevant work experience

Desired:

• MCSA certification
• ITIL Foundation certification